It’s our distinct pleasure to announce that Touch Support, Inc. is no longer a part of THE PLANET.COM INTERNET SERVICES, INC. (“The Planet”), and is now providing our world-class server administration, managed hosting, outsourced technical support, and monitoring services to you as an independent entity. Touch Support has separated from The Planet to focus on providing you with customized solutions for your business all under one roof.
First and foremost, let us assure you that your business with us will continue uninterrupted. Touch Support is focused on providing the best services to meet your needs and that will not change. Additionally, we are now able to offer many fresh new services, service levels, and bundled packages that can enhance your business, so we invite you to consider these exciting new opportunities.
We at Touch Support would like to join your team to help you reach your goals as a company and beyond. With our expertise in outsourced support, administration, and process development, we can craft a solution for you that handles all of your existing customers effortlessly and our fully scalable services leave you free to grow your business.
Our US-based team of outsourced technical support professionals is ready to provide your customers with the 24/7/365 support your clients expect. Our technicians are available via helpdesk, phone, and live chat support, to make sure your clients can always get in contact with your team. We want to join your team to provide your clients with the best technical support they’ve ever experienced, so our outsourced support solution is fully branded. Our guaranteed 45-minute response time ensures that your clients will be blown away by how quickly their problems are resolved.
Our server administration team is second to none. We provide several levels of administrative service, from the most basic of system updates to full-time server administration. Our admin team provides proprietary, fully-proactive solutions to secure and update your server – or have our admin team manage your hardware, too, with our managed hosting services.
In addition to Touch Support’s industry-leading outsourced technical support and administration team, we are now able to offer managed VMWare Cloud VPS solutions. A VMWare vCloud VPS solution grants you unlimited expandability without the hassles of physical hardware. Combined with our management team making sure that your server is always monitored and secure, we are confident that our Cloud VPS solution is the next level in a partnership between your company and our team.
If you prefer a more traditional hosting environment, we also offer managed dedicated servers. Our managed dedicated servers are built from the highest quality components, and feature our complete management solution. If you prefer to use your own hardware, we will also provide our full management suite while hosting your hardware in top-notch facilities.
We’re proud of our network, and we’re proud of our hardware. Touch Support hosts only in the best data center facilities available. Our data center has completed an SAS 70 Type II audit issued by the American Institute of Certified Public Accountants (AICPA), ensuring stringent controls over all aspects of the data center operations – assuring that your hardware and the data it carries is in good hands. Backed by multiple 10 gigabit connections, Juniper and Cisco hardware, and fully redundant facilities, we’re confident that we can provide you with nothing but the best service available.
We know you have a choice in service providers, and we appreciate your continued trust in Touch Support. We are, of course, always available to answer any questions you may have.