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Most outsourcing is not like having a real employee that knows the things to do. Touch Support is different. Technicians are knowledgeable—it’s reflected in the quality of their responses. And when I have a problem, my team always has a solution. I get details, not just a generic answer like ‘we’re working on it.’
—Owner, Global Web Hosting Company
Ultimately we decided we really needed a partner who could primarily deliver high quality support…and that’s TouchSupport. I’m astonished at the quality of the resources. I’ve gotten project management, technical training, a team of 5-6—it’s huge. Around the clock, I need someone there when I need them, and TouchSupport is.
—Head of Support, Startup Software Company