End-User Support via WHMCS Now Available!
You asked and we listened.
We’re excited to announce that Touch Support now offers our highly regarded outsourced support service via the latest versions of WHMCS! With WHMCS you can open the door to many new features that were previously unavailable through our Kayako help desk offerings, such as: Billing, Automation, Order Processing, Detailed Statistics, and much more! When you utilize WHMCS all of your billing, customer and support information is available through a unified portal. Customers benefit greatly from having a single interface that allows them to manage their entire account with your company. Click here for a a complete list of available features within WHMCS.
Touch Support is proud to offer this new feature to all of our current and former clients before announcement to the general public. We know you’ve come to know and rely on the technical abilities of our staff while providing support via Kayako’s help desk products. Now you can take advantage of our end-user support offerings via WHMCS or Kayako products — the choice is yours!
Touch Support has been helping companies with their IT needs since 2003. We have been on the leading edge of new technologies and employ industry leading technicians. From supporting web hosting companies with their IT needs, to building and managing complex IT infrastructure, Touch Support is here to help you with your IT initiatives. We help thousands of customers each day with a variety of platforms, such as WHMCS, OnApp, Virtuozzo, OpenVZ, Kayako, VMware, cPanel/WHM, DirectAdmin and Parallels Plesk. We have you covered, from support for physical devices, operating systems, control panel software, infrastructure management applications and custom projects!
We continuously recruit and hire intelligent IT professionals who receive ongoing training to ensure working knowledge of current industry technologies and best practices. We utilize an in-house training system that ensures that all our staff are capable of handling any technical issue that comes their way. Our staff members currently maintain competencies that include:
- cPanel/WHM Certifications
- Dell Hardware and Process Certifications
- Microsoft Solution Certifications
- VMware VCP Certifications
Are you currently using Kayako, or another help desk solution, and would like to move to WHMCS? Contact us today to learn how Touch Support can help transition to WHMCS and optimize your customer experience.